Chessington Florist Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Chessington

As a trusted local Chessington florist, we pride ourselves on delivering only the freshest flowers to households and businesses in our community. We understand the importance of your floral gift, which is why every order is carefully prepared and hand-delivered to guarantee maximum freshness and beauty. Your satisfaction is our priority.

Damaged-on-Arrival Policy

If your flowers or floral arrangements arrive damaged, please let us know as soon as possible after delivery. We request that you contact us within 24 hours, providing photographs of the damaged items and your order details. This enables us to swiftly review your case and arrange an appropriate resolution. We recognise how disappointing it can be to receive damaged flowers, so rest assured our team is committed to making things right.

Freshness Window and Quality Assurance

Our flowers are selected and arranged to ensure they arrive fresh and vibrant. We guarantee a minimum freshness window of 5 days from the delivery date, provided the flowers are cared for according to our care instructions. If you believe your flowers have not met this standard, please contact us during this freshness period with your order information. Our team will assess your concern and offer a solution as needed.

Refund and Replacement Options

In the rare instance you are dissatisfied with your flowers due to damage, compromised freshness, or another issue, we offer options to resolve the matter quickly. Depending on the circumstances, we may provide a full or partial refund or arrange for a replacement bouquet to be delivered at the earliest possible opportunity. Our team reviews each request individually to determine the best way to address your concern and restore your confidence in our service.

Complaints Process

Your feedback matters to us. If you wish to make a complaint regarding your order, please reach out to our customer service team with your order number and a detailed description of the issue. We aim to acknowledge all complaints within 2 business days, and we are dedicated to resolving all concerns promptly and fairly. Our approach is rooted in open communication and a genuine commitment to customer satisfaction.

Your Trusted Local Florist, Serving Chessington

Chessington Florist has built its reputation on quality, reliability, and a personal approach to floral gifting. Serving both households and businesses across Chessington, we value every customer and every occasion. Our fresh flowers guarantee underpins every delivery and order, and we always strive to provide the best possible experience for you and your recipients.

Thank you for choosing Chessington Florist. Your satisfaction and trust inspire us to deliver excellence with every bouquet.