Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Chessington Florist. These terms and conditions set out the basis upon which you may order flowers and related products via our online flower delivery service in Chessington and surrounding areas. By placing an order with Chessington Florist, either via our website or over the phone, you agree to be bound by these terms. Please read them carefully before placing your order.

Service Availability

Chessington Florist provides online flower delivery services to customers located in Chessington and the surrounding areas. While we make every reasonable effort to meet customer requirements, delivery outside of these areas may not be possible. All orders are subject to acceptance and availability. Our website will indicate if delivery is available in your specified area at checkout.

Order Process

Orders can be placed through our website at any time. Simply select your desired flower arrangement or product, choose the delivery date, enter recipient details, and proceed to the payment page.

Upon completing your order, you will receive an order confirmation via the website and/or via SMS. This confirmation does not constitute acceptance of your order. All orders remain subject to acceptance by Chessington Florist. We reserve the right to refuse any order prior to dispatch. In the event your order cannot be fulfilled, we will notify you as soon as possible and arrange for a full refund if payment has been taken.

All order details, including the chosen delivery address, recipient contact details, and product preferences, must be accurate. Chessington Florist cannot be held liable for delays or failed deliveries arising from incorrect information supplied by the customer.

Product Availability and Substitutions

All products are subject to availability. In the event of supply difficulties, we reserve the right to substitute with products of equal or greater value and quality without notice. If we are unable to offer a suitable substitution, we will contact you to discuss alternatives or process a refund.

Due to the seasonal nature of flowers, certain varieties may not always be available, particularly for same-day and next-day deliveries. In these circumstances, our experienced florists will choose the best available seasonal alternatives to create a bouquet matching the style, colour scheme, and value of the item originally ordered.

Prices and Payment

All prices displayed on the Chessington Florist website are in Pounds Sterling (£) and include VAT at the prevailing rate. Delivery charges are specified during the checkout process and vary depending on the delivery area and urgency. The total price, including delivery, is always confirmed at checkout prior to finalising your order.

Chessington Florist accepts payments via major credit and debit cards, as specified on the website during checkout. Payment is taken at the time of ordering. Orders are not processed or dispatched until payment has been received and cleared in full. If payment is not authorised or successful, your order will not be fulfilled.

We use secure payment providers to handle all transactions, ensuring your payment details remain protected. Chessington Florist does not store your card details after your order has been processed.

Order Amendments and Cancellations

If you wish to cancel or amend your order, please notify us as soon as possible after placing your order. Order amendments or cancellations must be requested before the order has been prepared or dispatched for delivery. We cannot accept amendment or cancellation requests once the fulfilment process has started or the order has left our premises.

If an order is cancelled within the permitted timeframe, we will issue a full refund using the original payment method. If you wish to amend your order, for example to change delivery details or alter your product selection, we will make reasonable efforts to accommodate your request if notified in time. However, certain bespoke or custom orders may not be amendable once processing has commenced.

Please note that due to the perishable nature of flowers and plants, amendments and cancellations cannot be accepted after dispatch. This does not affect your statutory rights if there is a problem with the delivered items.

Delivery

Chessington Florist offers delivery of flower orders throughout Chessington and, where indicated, in surrounding areas. Deliveries are generally made Monday to Saturday, excluding public holidays, unless otherwise specified. Same-day or next-day delivery may be available for eligible orders received before the cut-off time as displayed on our website. Any and all delivery times quoted are estimates and not guaranteed times, unless explicitly stated otherwise at the point of order.

We make all reasonable efforts to deliver on your chosen date. However, in the event of circumstances outside our control (such as severe weather, access issues, or supply shortages), delivery may be delayed or rescheduled. Where possible, we will keep you informed and work to resolve any issues promptly.

If the intended recipient is unavailable at the delivery address, our driver may attempt to leave the flowers securely, with a neighbour, or in a safe place (where possible); failing that, a delivery card will be left, and you or the recipient will be able to arrange redelivery or collection.

Chessington Florist cannot accept responsibility for goods left at or collected from an alternative location or for delivery failures resulting from incomplete or inaccurate delivery information supplied by the customer.

Returns and Refunds

If you are not satisfied with your delivered flowers or consider the product to be faulty or significantly different from what was ordered, please contact us within 24 hours of delivery. We may request photographic evidence to assess the issue. Where appropriate, we will offer a full or partial refund, replacement, or other resolution at our discretion and in accordance with your statutory rights.

Due to the perishable, personalised, and fragile nature of flowers, we do not generally accept returns except in cases of quality concerns, non-delivery, or incorrect items. Refunds (if applicable) will be processed back to the original payment method.

Liability

While Chessington Florist takes every care to ensure your order is fulfilled to the highest standard, our liability is strictly limited to the purchase price of the items ordered. To the fullest extent permitted by law, Chessington Florist excludes all liability for any loss or damage, whether direct or indirect, arising from products supplied, late delivery, non-delivery, or use of our website, except where such liability cannot be excluded by law.

We cannot accept liability for any failure or delay in delivery due to events outside our reasonable control, including but not limited to acts of God, adverse weather conditions, fire, flood, strike, or interruption of transport networks.

Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, or any other liability that cannot be lawfully excluded under UK law.

Intellectual Property

All intellectual property rights in the Chessington Florist website, content, product designs, logos, images, and text belong to Chessington Florist or our licensors. You may not use, reproduce, modify, or distribute any part of the website or its content for commercial purposes without our express prior written consent.

Personal Data

We process personal data provided by you strictly in accordance with applicable UK data protection laws and our privacy policy. Your data will be handled with confidentiality and used solely for the purposes of processing and fulfilling your order and, where permitted, for communicating promotional offers (with your consent).

General Provisions

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These terms and conditions constitute the entire agreement between you and Chessington Florist in respect of your use of our online flower delivery services.

Governing Law and Jurisdiction

These terms and conditions, and any dispute or claim arising out of or in connection with them or your use of our website or flower delivery service, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Nothing in these terms affects your statutory rights as a consumer.

Updates to These Terms

Chessington Florist reserves the right to review and update these terms and conditions from time to time in response to legal or business requirements. Updates will be posted on our website, and continued use of our service will constitute acceptance of the revised terms.

Contact and Notices

For any queries regarding your order, the delivery process, or these terms and conditions, please use the contact form or details provided on the Chessington Florist website. All notices or communications must be conducted in writing to ensure prompt attention and resolution.

Service Area Note

These terms and conditions apply to all customers placing orders for online flower delivery in Chessington and the surrounding areas serviced by Chessington Florist.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chessington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chessington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.